FAQ

REGISTRATION FAQ’s

How do I register for lessons?

  1. You may register online from the home screen by clicking on the “Registration Button”, pick a location, and then choose the class category for your child.  Click on register when you see the class you would like to register for.
  2. Come in to our location at 6210 Plantation Center Drive Suite 111 Raleigh, NC 27616
  3. Call us at 919-977-5362 during our hours of operation.

When can I sign up?

You can sign up for lessons at any time! We run on a continuous monthly enrollment cycle, meaning that regardless of your student’s skill level, if we have a class available, your child can begin at any time.

What if I join in the middle of the month or towards the end of the month?

We will pro-rate the first month depending on the number of classes left in that month. You will then go into our automatic monthly billing system for all future months and your account will be billed on the 25th of each month therafter.

How long am I enrolled? What if I need to stop lessons?

The best part of our perpetual enrollment cycle is that you are enrolled in lessons as long you want to be. We require an initial commitment of two months of lessons. After your first two months, you remain enrolled on a month-to-month billing cycle. Should you wish to take a break from lessons, simply fill out the WITHDRAW FORM from our website 30 days prior to your desired end date. No verbal cancellation requests, emails, or hand written letters will be accepted as an acceptable form of cancellation. No refunds will be issued for late cancellation requests.

Why do I need to give a 30 day notice to cancel my swim lessons?

30 days gives us sufficient time to cancel your enrollment and fill your class spot. Also, we determine our staffing needs, supplies and other operational costs based on the enrollment for each month.

If I withdraw and take a break from lessons, can we come back to the same class and instructor when we return?

Probably not. We have such a huge demand for our classes that there is a very good chance your class will be filled with another student.

Now that I can enroll at any time, what happens when my child gets put in a class with other children that or more or less advanced than my child?

Our teachers have been trained to split teach levels (meaning some classes may be a blend of two similar levels or various skills). Triangle Swim School reserves the right at any time to move your child to another instructor with a class that is more appropriate for your child.

COST FAQ’s

How do you bill for lessons?

Your initial month and annual registration fee must be paid prior to your child’s first lesson. After your initial commitment, tuition is billed on a monthly basis on the 25th of the prior month and auto-billed to your credit card for the upcoming month (FOR EXAMPLE – February will be auto-billed on January 25). Monthly lesson payments eliminate patrons having to come up with such a large sum of money at the beginning of each session.

How many lessons are included in the monthly tuition?

Monthly tuition is for 4 classes per month.  They meet once a week for 30-minute lessons.  During months with 5 potential class days we will only schedule 4 class days.  With months less than 4 classes we will prorate and lower your tuition cost.

How much is the annual registration fee?

Our annual registration fee is $35 per family. Registration fees will be paid the day you register or  January 1 (whichever comes first).

What happens if my credit card is declined?

For failed payments, regardless of payment method, your student will not be allowed to swim until payment for that month’s lessons has been received. If you are just starting lessons with us, your student will not be allowed to swim until the initial monthly tuition and registration fee have been paid. Students will not be allowed to swim if they show up for unpaid lessons without a new form of payment. After one unpaid lesson has passed, your account will be put on hold and your lesson slot will be forfeited. In order to reinstate your account, payment must be received for the month. We do not guarantee that forfeited slots will remain available when reinstating a suspended account.

CLASS FAQ’s

How big are your classes?

We offer different class sizes based on a range of ages and skill levels. It is important to us that your swimmer receives as much individual attention as possible while having fun with their friends. The majority of our classes are semi- private or 2 kids per instructor. We also offer private lessons 1:1, large group classes for our baby classes 7:1 and technique & conditioning classes (swim team prep) are 4 to 6:1 depending on the level.

Why don’t you have sessions?

To make the registration process easier and less confusing for our customers, we moved away from sessions to monthly billing. It also benefits you as a customer because you are not paying for 2-3 months at a time. Rather than having to register your child 6 times per year, you now only have to do it once.

How do I determine what level class I should select for my child?

See the class descriptions page to determine the appropriate level for your child. If it is determined that they are in the wrong level, we will move them to the appropriate instructor and class.

If I have kids at different levels can they swim at the same time?

Of course! We offer an array of levels during each half-hour block, which allows you to schedule lessons for multiple students at the same time. Should your swimmers’ levels not be available together at your desired time, we will work with you to find a different time of adjacent half hours to schedule your swimmers.

Can I change my class time?

Yes, you are welcome to change your class. However, we ask that you limit your requests to permanent schedule changes. We strive to keep lesson groups as consistent as possible and cannot accommodate schedule changes on a week-to-week basis.

How do I change my class day and/or time?

To change your day or time, visit our website at www.triangleswimschool.com and search all the days and times for available slots through the members button (customer portal). View the enroll tab to see all the classes with openings and enroll. Email support to notify them of the change and we will drop you from your current class and complete the enrollment process.

Do I need to change class times when my child moves up a level?

Not necessarily. You can continue to work with the same instructor at the same time because our instructors are trained to teach based on a progression of skills and will continue to teach your child appropriate skills for them, regardless of the level of the class. However, it is up to our discretion to move your child to another instructor should we find that to be necessary.

MAKE-UP AND REFUND FAQ’s

Do you offer make-up lessons?

Because we have extremely high operational costs, no refunds, no credits, no transfers, and no make-ups are issued for illnesses, recitals, vacations, etc. This allows us to maintain our small student teacher ratios and keep the cost to the customer down. Because of this, we have only had two price increases in the last 6 years.

What happens if the pool closes due to bad weather or an incident in the pool?

In the event of a weather emergency (i.e., snowstorm, hurricane), a notification of weather related class cancellations will be posted on our FaceBook page and texts and emails will be sent out.

In the event of an incident in the pool such as “vomit” or “poop” the pool will be closed for 4 hours and all classes will be cancelled. If classes are cancelled because of weather or a pool closure we will issue a class credit equal to the amount of your current class to be used toward your next monthly tuition.

Although we do our best to notify our customers, we aren’t always able to let you know before you arrive at the pool because of the suddenness of the incident.

What is your refund policy?

We do not refund for missed classes for any reason.

INSTRUCTOR FAQ’s

Can I request an instructor?

We cannot guarantee a teacher and we will always reserve the right to change teachers if necessary. However, it is our goal to provide the best swim experience possible for your child.

Are instructor schedules subject to change?

Yes. We do not guarantee coaches and schedules. All are subject to change. All coaches adhere to the same curriculum to ensure consistency.

What if my child wants a teacher of a specific gender?

Yes. We understand that some students work better with an instructor of a specific gender and we will work with you to find a day and time that allows your swimmer to be with the requested male or female instructor.

GENERAL FAQ’s

Is your pool warm?

Yes, very! The average water temperature is 88F to ensure that our swimmers are comfortable and enjoy their lesson.

What does my child need to bring to lessons?

Please make sure your child has a swimsuit, towel, and goggles for each lesson. If the child has long hair, please tie it back or have them wear a swim cap.

Does my child need a swim diaper?

If your child has not yet completed potty training or is under 3 years of age, we require that he or she wear a reusable rubber swim diaper. You can put a disposable swim diaper underneath, but it needs to be completely encased in the rubber diaper. We will have these available at some time during the first quarter of 2014.

Is the Waiver/Release of Liability Form required?

Yes. Under no circumstances will a student be permitted to participate until the waiver/release of liability form is signed.

Can my child stay and play in the pool after their lesson or arrive early and swim?

No, children will only be allowed to be in the pool during their lesson. There is no free swim.

How big is your pool?

The North Raleigh location is 20ft wide by 60ft long. The Cary Area location is 28ft wide by 40ft long.  The pool is 4 1/2 ft deep at the deepest point in both pools.  On Sunday’s we also offer classes in the lap pool in the Cary Area location.  It is 25 yards long and 12 ft deep at the deepest point.

Can my child swim with a medical condition?

A student with a known medical condition must have a signed medical release from the student’s physician prior to the first day of class. Ear infections are a common reason why children are restricted from participating in swimming lessons. Since medical professionals have different opinions about swimming, ear infections, and tubes, please consult with your physician.

If my child has an infection or disease, can he/she enter the pool?

For the health of all children, it is recommended by pediatricians and other doctors that children with a fever, rash or any other symptom of an infection NOT participate in an aquatic program. Infections are usually spread among children by direct contact (touching, sneezing, changing rooms, etc.) and NOT through the water. Student participation will be restricted if there is any contagious illness. Children with diarrhea will not be admitted; a complete shutdown of the pool will be necessary should a diarrhea accident occur.

Should I send my child to class if they have an illness?

Avoid sending your child to class if they have an illness, or open sores. Children who do not feel well during class will be sent home.